How Vanquis transformed its privacy strategy with OneTrust

The challenge

GDPR compliance requirements exposed manual, fragmented processes at Vanquis:

• No unified repository of data-processing records.
• No automated workflows for data access or deletion requests.
• No centralized visibility into the third parties handling data.
• Difficulty meeting regulatory requirements and managing legal risk.

The solution

Vanquis implemented OneTrust with four key modules, in a project led by its Data Protection Analyst together with the CISO and the compliance team:

• Data Mapping — track personal data across the organization.
• Assessment Automation — automate privacy impact assessments.
• Data Subject Rights Automation — streamline data subject requests.
• Third-Party Risk Management — monitor the vendors handling data.

Results

• Automated, auditable reporting that improves efficiency.
• Full traceability of personal data (customers, employees and vendors).
• Efficient management of data subject rights with clear workflows.
• Centralized impact assessments that reduce risk and inconsistency.